SAP Business ByDesign: Cloud Print Manager Error

Are you trying to print and getting an error in SAP Business ByDesign? Was it working for you before but can’t figure it out? Is the error you are getting the following:  Cloud Print Manager Error:”Connection test failed” You are not alone. Many of VistaVu’s customers using ByDesign started experiencing this error recently with the Cloud Print Manager, causing print issues for them because of a configuration change with the TLS Protocol. We’ve used the following steps for several of our clients that resolved the issue hope it helps you out.

To resolve this issue complete the following steps.

  • Open SAP Cloud print manager for ByDesign and go to “Settings”

SAP Business ByDesign Print Manager

 

 

  • Click “Proxy” and choose the correct option and fill the proxy configuration.

SAP Business ByDesign Print Manger Proxy

 

 

  • Click “security protocol” and choose the correct protocol in the list. The supported options should be Transport Layer Security (TLS) 1.1 or (TLS) 1.2.

SAP Business ByDesign Security Protocal

This should fix up your SAP Business ByDesign Cloud Print issues. 

 

 

 

About the Author

Katherine Alford, Director of Consulting

As both a CPA and CMA, Katherine has been working with SAP ByDesign since 2011. Today, she oversees our consulting group and acts as our Senior Systems Architect.

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